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Winegard Direct.com Returns Policy

Within 30 days of receipt of your order, you may return:

Any item in its original condition that either did not fit or was a core return. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors.

Product returns that are returned for credit will be subject to a fifteen percent (15%) restocking fee. Special-order products are not returnable.

No Returns will be accepted without a return authorization number.

Original order Shipping charges are non-refundable.

FREE Shipping Items:

It is the customers responsibility to pay the actual cost to ship items back for credit on items that were sold as "FREE Ground Shipping".

Returns Process
Please contact us about items you would like to return. Include your name, order number and approximate date of purchase for faster service. You will be emailed detailed instructions to follow. Please note: it is the purchaser's responsibility to cover the cost of shipping and handling to return the unwanted item.

Returns will NOT be accepted without a return authorization (RMA#) number.
Please be aware that:
  • We can process returns and refunds only for items purchased from us. Any products purchased from another web site or a local store and returned to us will not be acknowledged by our distribution facility.
  • We do not receive returns on Saturday or Sunday.
  • We can refund shipping costs only if the return is a result of a shipping error or a part defect.
  • Damaged items cannot be returned.
  • No refunds will be given for any reason after thirty (30) days from receipt of your order.
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